Frequently Asked Questions

How long will it take to get my order?
We ship with Canada Post. Most orders arrive within 2 to 5 business days, depending on your location. Once your order ships, we will email you a tracking number. If a package is lost in transit, Canada Post can help locate it.

What if I make a mistake on my order?
Please contact us right away at information@refinemedispa.ca or 587-458-0939. We will do our best to make changes, but we cannot guarantee changes once an order has shipped.

How can I return my order?
Unopened and unused items can be returned according to our refund policy. Please contact us before sending anything back.

When will an out-of-stock item be available?
We restock as quickly as possible. Sign up for the in-stock notification on the product page and you will be the first to know.

Do you ship internationally?
We currently ship within Canada only. Free standard shipping is available on orders over $150.

Can I pick up my order in store?
Yes. Choose in-store pickup at checkout and collect your order at Refine MediSpa, #102 9271 34 Ave NW, Edmonton. See our pickup hours.